Shipping policy

SALiJOHN® — SHIPPING & DELIVERY POLICY

Last updated: 17 October 2026

Overview

Thank you for shopping with SALiJOHN®. We are pleased to offer FREE UK delivery on all orders, with no minimum spend.

This policy explains our shipping services, estimated delivery times, order processing and other important delivery information.

1. Order Processing

We aim to process orders placed before 12:00 PM (noon) on the same business day, Monday to Friday, excluding bank holidays.

Orders placed after 12:00 PM, on weekends or during bank holidays will normally be processed on the next business day.

Processing times may occasionally be extended during busy periods or due to circumstances outside our reasonable control.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

2. UK Shipping Methods & Delivery Times

All UK delivery services are provided FREE of charge.

Free Standard Delivery — 3–4 Business Days

Available on orders under £35 with a total parcel weight of 3kg or less.

Estimated delivery: 3–4 business days after dispatch.

Free Express Delivery — 1–2 Business Days

Automatically available on orders of £35 or more with a total parcel weight of 3kg or less.

Estimated delivery: 1–2 business days after dispatch.

Free Next Day Delivery — Parcels Over 3kg

Orders with a total parcel weight exceeding 3kg qualify for free next-business-day delivery, regardless of order value.

Next-day delivery is subject to courier availability, order processing times and applicable delivery restrictions.

3. Shipping Costs

Standard UK delivery is completely free on all orders, with no minimum purchase requirement.

Qualifying orders automatically receive free express or next-day delivery according to their order value and parcel weight.

There are no additional shipping charges for the UK delivery services described in this policy.

The applicable delivery method will be displayed at checkout.

4. Delivery Estimates

Delivery times are estimates and begin once an order has been dispatched.

Business days exclude weekends and UK bank holidays.

Although we aim to meet the stated delivery times, delays may occasionally occur due to courier disruptions, adverse weather or circumstances outside our reasonable control.

Where delivery is delayed, your statutory consumer rights remain unaffected.

5. Shipping Destinations

SALiJOHN currently delivers exclusively within the United Kingdom.

We are planning to expand our delivery services to the Republic of Ireland and selected European Union countries in the future.

International shipping is not currently available. This policy will be updated when additional destinations become available.

For orders dispatched from within the United Kingdom to UK addresses, no customs duties or import charges apply.

6. Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email containing tracking information where available.

Please allow some time for tracking information to become active, as courier systems may not update immediately.

7. Delivery Address Accuracy

Customers are responsible for providing accurate and complete delivery information when placing an order.

If you notice an error, please contact us as soon as possible at sales@salijohn.co.uk.

We will make reasonable efforts to amend delivery details before dispatch. However, changes may not always be possible once an order has been handed to the courier.

Nothing in this section affects our legal responsibilities or your statutory consumer rights.

8. Lost, Damaged or Delayed Parcels

If your parcel is lost, arrives damaged or is significantly delayed, please contact us at sales@salijohn.co.uk.

We will investigate the issue and arrange an appropriate resolution, including a replacement or refund where required by applicable law.

SALiJOHN remains responsible for goods until they are delivered to the customer or a person nominated by the customer, except where applicable law provides otherwise.

Your statutory consumer rights remain unaffected.

9. Order Changes & Cancellations

If you need to amend or cancel your order, please contact us as soon as possible.

We will do our best to accommodate changes before dispatch. Once an order has been dispatched, amendments may no longer be possible.

Customers retain applicable statutory cancellation and return rights.

Eligible refunds will be processed in accordance with our Refund & Returns Policy and applicable UK consumer legislation.

10. Contact Information

For questions regarding shipping, delivery or existing orders, please contact us at sales@salijohn.co.uk.

Further contact information is available in our Contact Information Policy.